Last Updated: November 14, 2025

The Refinery Company (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive services at our practice. By using our website or providing your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Date of birth
• Billing and payment information
• Appointment history
• Medical or treatment-related details you voluntarily share

Automatically Collected Information

When you visit our website, our systems may automatically gather:

• IP address
• Browser type
• Device information
• Pages viewed and time spent on site
• Cookies or tracking pixels for analytics and site performance

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Provide treatment, follow-up, and customer support
• Process payments
• Improve website performance and user experience
• Send updates about services, promotions, and events (with your consent)
• Comply with legal, medical, and safety obligations

3. Marketing Text Messages

With your consent, we may send marketing text messages to the phone number you provided. These messages may include information about special offers, new services, and upcoming events.

Opting In

You can opt in to receive marketing text messages by providing your consent during the registration process or by subscribing through our website.

Opting Out

You can opt out at any time by following the unsubscribe instructions included in each text message or by contacting us directly. Standard message and data rates may apply.

4. Cookies and Tracking Technologies

We may use cookies, tracking pixels, or similar technologies to enhance user experience, analyze site traffic, and deliver relevant content. You can adjust your browser settings to refuse cookies, though doing so may affect site functionality.

5. Disclosure of Your Information

We may disclose your personal information to:

• Healthcare providers involved in your care
• Third-party service providers who perform services on our behalf (e.g., payment processors, marketing agencies, scheduling platforms)
• Legal authorities if required by law or to protect our rights
• Other entities with your consent or when necessary to provide our services

We do not sell your personal information.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards to help protect your personal information. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access or request a copy of your information
• Update or correct your information
• Request deletion of your information where applicable
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may include links to external sites. We are not responsible for the content or privacy practices of websites outside of The Refinery Company.

9. Children’s Privacy

Our services and website are not intended for individuals under 18. We do not knowingly collect information from minors without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

The Refinery Company
282 Market St
Seneca, SC 29678
Phone: 864-559-8545
Email: [Insert practice email]